FAQ’s

what if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

What is the estimated delivery time, and how is it calculated?

Printful’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

  • Issues with print or embroidery files
  • Products being out of stock
  • Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Or you can go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our tracking page.

How long does fulfillment take?

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. 

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
  • Our fulfillment averages don't account for the time an order might be put on hold. 
  • Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. 
  • Our fulfillment times are an estimate, but not a guarantee. For a more detailed look at how we calculate the estimated fulfillment time, and to find out what can potentially slow down your order fulfillment check out this 

What if a item is out of stock, and really would like to purchase it?

You can email malachigoodvibes@gmail.com to let us now which item you will like to purchase or send a chat in the “Chat with us” ASAP. We can manually restock the items right away! Otherwise, Printful will automatically restock the items in a few days.